Return & Exchange Policy

At NooriWear, we are dedicated to providing premium female clothing across Greece and its surrounding countries. Your satisfaction is our top priority. If you are not completely happy with your purchase, our hassle-free return and exchange policy ensures you can return or exchange your items quickly and conveniently.

Eligibility for Returns & Exchanges

Items purchased from NooriWear are eligible for return or exchange under the following conditions:

  • Products must be unworn, unwashed, and in their original condition with all tags attached.
  • Return or exchange requests must be made within 14 days of receiving the order.
  • Final sale items, personalized items, and gift cards are not eligible for return or exchange.
  • Items should include all original packaging, accessories, and labels.

How to Return an Item

Returning an item is simple. Please follow these steps:

  • Contact our Customer Support team at support@nooriwear.com with your order number and reason for return.
  • Pack the item securely in its original packaging.
  • Ship the package to the address provided by our support team.
  • Once we receive your return and verify its condition, your refund will be processed within 5-7 business days.

How to Exchange an Item

If you would like to exchange an item for a different size, color, or style, follow these instructions:

  • Email our Customer Support at support@nooriwear.com with your exchange request, including your order number.
  • Send the original item back in unused condition with all tags and packaging intact.
  • Once your returned item is received and approved, we will ship the replacement item promptly.

Refunds

Refunds are issued to the original payment method used during purchase. Please note:

  • Refunds are typically processed within 5-7 business days after we receive the returned item.
  • It may take an additional 3-5 business days for the refund to appear on your bank or credit card statement.
  • Shipping charges are non-refundable unless the return is due to a defective item or our error.

Defective or Damaged Items

If you receive a defective or damaged item, contact our Customer Support immediately. Provide your order number and a clear description or photos of the issue. We will:

  • Arrange a replacement item or process a full refund.
  • Cover the cost of return shipping for defective or damaged items.
  • Ensure your issue is resolved quickly and professionally.

International Returns

NooriWear proudly serves customers in Greece and surrounding countries. For international returns:

  • Customers are responsible for return shipping costs unless the item is defective or sent in error.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.
  • Return processing times may vary depending on the shipping carrier and destination country.

Contact Us

If you have any questions regarding our return or exchange policy, our team is here to help:

We are committed to providing a seamless and enjoyable shopping experience for all NooriWear customers.